Support that answers like a person
Whether you have a quick question or accessibility needs to share, we’ll help you plan with confidence—before you request a tour.
Common questions we help with
- Meeting timing and what to do when you arrive
- Accessibility notes (stroller, mobility, service animals)
- Group pacing—what to expect and how to prepare
- Weather-sensitive planning and comfort suggestions
- How to describe your preferences in the inquiry form
If you’re unsure what to ask, describe your group and your ideal pace—we’ll guide you.
Send a message
Use the request form on the homepage for the fastest coordination. If you just want advice first, include your questions in your message.
Quick guidance
For mobilityShare stroller/wheelchair details
For groupsInclude ages and pace
For timingTell us arrival window
For questionsAsk directly in your message
Support FAQ
Yes. Tell us your group size, ages, and pace preferences. We’ll respond with practical guidance on what to choose and how to prepare.
Add accessibility details to your message. We’ll review comfort notes and reply with specific, useful considerations so you can plan confidently.
That helps. In your message, mention a flexible window and any must-keep times. We’ll use that information when coordinating next steps.
Still deciding?
Submit your request anyway and ask your questions in the message—our team will guide you with clear next steps.